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=== <small>Lead, Digital Communication & Change Management (AS-05)</small> ===
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=== <small>Manager, Service & Inclusive Design (IT-04)</small> ===
As CAS’ Manager, Service Design, you and your team will play a pivotal role in designing the end-to-end journey of various services. Your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of CAS.
You will be central to ensuring CAS creates products, solutions and services that are useful, delightful to use, accessible and enable business outcomes. You will leverage various design methods (such as https://methods.18f.gov/ or https://www.ontario.ca/page/service-design-playbook) to produce deliverables and insights to inform the delivery of quality services and digital solutions. You will be responsible for managing, planning and performing suitable design research activities to support design discovery (e.g. interview, workshops, task analysis) and design validation (e.g. usability testing, analytics assessment). You will analyze results to design new services or product design changes that will enhance service performance. You will clearly communicate product and service visions to product teams and stakeholders and support them during product development. You will retain and recruit more junior service designers and user researchers and leverage professional services as required to meet the demand for service from your unit. You will manage your team and the work environment to enable your team members to do their best work. Your will work with ITSD’s management team and stakeholders to ensure we optimize the value derived from our investments in digital services by ensuring we solve the right problem, the right way. Ultimately, you and your team will provide strategic advice and actively contribute to the improvement of access to justice as well as the quality and performance of CAS services; ensuring that they meet and exceed the expectations of the Courts and those who appear before them.
<small>Please contact anthony.sheehan@cas-satj.gc.ca to apply</small>
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===<small>Lead, Digital Communication & Change Management (AS-05)</small>===
Are you a creative bilingual AS-05 (CBC) with communications experience who is interested in transformation and change initiatives?
Are you a creative bilingual AS-05 (CBC) with communications experience who is interested in transformation and change initiatives?
If you want to learn more about this opportunity and how our team can contribute to your professional development and career progression, I invite you to send your resume to [[Mailto:Michael.Masotti@cas-satj.gc.ca|Michael.Masotti@cas-satj.gc.ca]].
If you want to learn more about this opportunity and how our team can contribute to your professional development and career progression, I invite you to send your resume to [[Mailto:Michael.Masotti@cas-satj.gc.ca|Michael.Masotti@cas-satj.gc.ca]].
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