Federal Public Service Organizational Ombuds Community

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Welcome to the Federal Public Service Organizational Ombuds Community

Home

About us

Our guiding principles

Our Activities

Contact Us

Federal Public Service Organizational Ombuds Community/About Us
Organizational Ombuds Council:

•Currently 24 ombuds representing 44 departments and agencies.

•Various mandates and models across departments.

•Guided by common Standards of Practice aligned with the International Ombuds Association.

Role of the Ombuds:

•Provide a confidential, impartial and independent space for employees to discuss issues and explore options for resolution.

•Serve as an upward feedback channel to senior management.

•Raise awareness to prevent and address workplace issues that can affect health, safety, fairness and inclusion in the workplace.

•Share insight and make recommendations in support of a safe, healthy and inclusive organizational culture.

Guiding Principles

•Independence

•Confidentiality

•Impartiality

•Informality

CREATING A SAFE SPACE: OUR PRINCIPLES

CONFIDENTIALITY

Ombuds hold all communications in confidence.

When raising issues and trends, feedback is provided in a way that safeguards the identity of individuals.

Confidentiality may be lifted with the visitor’s permission or when there is a potential threat to life and safety.

IMPARTIALITY

Ombuds listen to and consider the concerns and interests of all parties objectively.

They do not defend the interests of any particular individual in the organization.

INDEPENDENCE

Ombud usually report to the highest level in the organization and have direct access to other senior managers in the organization.

Ombuds exercise sole discretion over whether or how to act regarding an individual’s concern, a trend or systemic issue.

INFORMALITY

Ombuds do not participate in investigations or formal processes.

Calling upon the Ombuds is voluntary and is not a required step in a recourse.

Informing the Ombuds of an issue does not constitute an official notice to the organization.

A SAFE SPACE TO EXPLORE OPTIONS

A place where you can:

-Find help to better understand the situation

     at hand.

-Clarify your goals and options.

-Gain a different perspective on your

     situation.

-Navigate existing systems.

-Learn about resources and recourse

      mechanisms.

It can help when:

-You are hesitant to raise and discuss workplace issues with anyone for fear of reprisal or judgment.

-You feel you have exhausted all avenues and have nowhere to turn.

-You are unsure how to move forward with a particular workplace issue.

-You need to better understand available resources.

TYPES OF ISSUES RAISED

-Respect in the workplace

-Staffing and classification  

-Official languages

-Workload and overtime

-Performance management

-Reprisal or fear of reprisal

-Discrimination

-Wrongdoing

-Accommodation

-Harassment

-Health and Safety

-Pay and pension

-Career progression

-Return to office

-Values and Ethics

RAISING ORGANIZATIONAL AWARENESS

Ombuds work at:

-Raising awareness on systemic issues and trends.

-Providing feedback to those with the power to effect change on:

-workplace well-being

-ineffective, discriminatory or unfair processes, programs and policies

-Sharing trends and promoting promising practices when engaging employee networks and champions, unions, and the federal ombuds community.

How to Reach Us

Department or Agency	Ombuds Name	Ombuds e-mail	Generic e-mail
Agriculture and Agrifood Canada	Elianne Hall	[[1]]
Canada Economic Development for Quebec Regions	Judith Brunet	[[2]]	[[3]]
Canada Energy Regulator	Judith Brunet	[[4]]	[[5]]
Canada School of Public Service	Vincent Houle	[[6]]
Canadian Human Rights	Judith Brunet	[[7]]	[[8]]
Canadian Heritage	Eliane Habib	[[9]]
Canadian Institutes of Health Research	Judith Brunet	[[10]]	[[11]]

Department or Agency	Ombuds Name	Ombuds e-mail	Generic e-mail
Canadian Northern Economic Development Agency	Judith Brunet	[[12]]	[[13]]
Canadian Nuclear Safety Commission	Judith Brunet	[[14]]	[[15]]
Canadian Space Agency	Judith Brunet	[[16]]	[[17]]
Correctional Services Canada	John Tremble	[[18]]
Courts administration Service	Judith Brunet	[[19]]	[[20]]
Employment and Social Development Canada	Elizabeth-Ann Smith	[[21]]
Environment and Climate Change Canada	Corinne Boudreault	[[22]]	bureaudurespect-respectbureau@ec.gc.ca

Department or Agency	Ombuds Name	Ombuds e-mail	Generic e-mail
Federal Economic Development Organization for Northern Ontario	Judith Brunet	[[23]]	[[24]]
Financial Transaction and Reports Analysis Centre of Canada	Mijanoux Beauchamp	[[25]]
Fisheries and Oceans Canada	Chantal Schryer	[[26]]
Global Affairs Canada	Robert Sinclair	[[27]]
Health Canada	Sylvie Richard	[[28]]	ombudsman@hc-sc.gc.ca
Immigration and Refugee Board of Canada	Raymond Kunze	[[29]]
Impact Assessment Agency Canada	Judith Brunet	[[30]]	[[31]]

Department or Agency	Ombuds Name	Ombuds e-mail	Generic e-mail
Indigenous Services Canada	Nadia Ferrara	[[32]]
Infrastructure Canada	Judith Brunet	[[33]]	[[34]]
Innovation, Science and Economic Development Canada	Eve Nadeau Acting	[[35]]	[[36]]
Justice Canada	Sonya-Kim St-Julien	[[37]]	[[38]]
National Defense	Gregory Lick	[[39]]
National Research Council of Canada	Karine Gauvreau	[[40]]
Natural Sciences & Engineering Research Council	Nadine-Larcher-Auger	[[41]]	[of the Ombuds.Bureau de LOmbuds@nserc-crsng.gc.ca|Office_of_the_Ombuds.Bureau_de_LOmbuds@nserc-crsng.gc.ca]

Department or Agency	Ombuds Name	Ombuds e-mail	Generic e-mail
Office of the  Privacy Commissioner of Canada	Judith Brunet	[[42]]	[[43]]
Office of the Auditor General of Canada	Janet Campbell	[[44]]
Office of the Commissioner of Lobbying	Judith Brunet	[[45]]	[[46]]
Office of the Correctional Investigator	Judith Brunet	[[47]]	[[48]]
Office of the Secretary to the Governor General	Judith Brunet	[[49]]	[[50]]
Offices of the Information Commissioners of Canada	Judith Brunet	[[51]]	[[52]]
Parks Canada	Denis Pariseau Acting	[[53]]

Department or Agency	Ombuds Name	Ombuds e-mail	Generic e-mail
Public Health Agency of Canada	Sylvie Richard	Sylvie.richard@hc-sc.gc.ca	ombudsman@hc-sc.gc.ca
Public Safety Canada	Manda Noble-Green	[[54]]	[[55]]
Public Service Commission	Maria Tsourounakis	[[56]]	cfp.ombuds.psc@cfp-psc.gc.ca
Public Services and Procurement Canada	Mario Baril	[[57]]	[[58]]
RCMP External Review Committee	Judith Brunet	[[59]]	[[60]]
Shared Services Canada	Alexandre St-Jean	[[61]]	[[62]]
Social Sciences and Humanities Research Council	Nadine Larcher-Auger	[[63]]	[of the Ombuds.Bureau de LOmbuds@nserc-crsng.gc.ca|Office_of_the_Ombuds.Bureau_de_LOmbuds@nserc-crsng.gc.ca]

Department or Agency	Ombuds Name	Ombuds e-mail	Generic e-mail
Treasury Board of Canada Secretariat	Lianna Ferran	[[64]]
Women and Gender Equality Canada	Judith Brunet	[[65]]	[[66]]