About vExpo/FAQ's - Revision history

Monika.fahim at 14:43, 4 July 2024

2024-07-04T14:43:15Z

Monika.fahim at 20:36, 27 June 2024

2024-06-27T20:36:08Z

Monika.fahim: /* Frequently Asked Questions */

2024-06-27T20:14:11Z

Frequently Asked Questions

Monika.fahim: /* Frequently Asked Questions */

2024-06-27T19:26:08Z

Frequently Asked Questions

Genevieve.lemieux at 18:51, 23 November 2023

2023-11-23T18:51:32Z

Genevieve.lemieux at 18:05, 31 March 2023

2023-03-31T18:05:12Z

Annalucia.zablah at 19:33, 27 March 2023

2023-03-27T19:33:06Z

Genevieve.lemieux at 19:25, 21 March 2023

2023-03-21T19:25:36Z

Annalucia.zablah at 19:10, 6 March 2023

2023-03-06T19:10:00Z

Annalucia.zablah at 19:05, 2 March 2023

2023-03-02T19:05:38Z

@@ Line 3: / Line 3: @@
 =Frequently Asked Questions=
-</div>
+{{#css:
-===FREQUENTLY ASKED QUESTIONS ABOUT VEXPO===
+h2:not(#mw-toc-heading){
-====1) Who is eligible to use vExpo?====
+===1) Who is eligible to use vExpo?===
 vExpo is a platform developed by the Canada School of Public Service (CSPS) to support virtual events hosted by, or in collaboration with, the School. It is not available for use by other departments to host their events.
 ===2) What is the history behind vExpo?===
 vExpo was launched in response to the shift to virtual events during the COVID-19 pandemic. Debuting in June 2020, it has since evolved, continuously integrating modern technologies for new immersive features.
 ===3) Is vExpo accessible?===
 We ensure that vExpo remains accessible to all users while developing immersive features. The platform includes built-in features to facilitate navigation for users in alternative formats. Besides the 3D desktop immersive experience, vExpo content can be navigated via:
@@ Line 30: / Line 31: @@
 *'''Screen reader navigation:''' Users can navigate between vExpo content using a computer keyboard and voice interaction to hear the displayed text.
 ===4) What devices can access vExpo?===
 For the best viewing experience, we recommend accessing vExpo from a computer (desktop or laptop) using an up-to-date browser. However, vExpo can also be accessed on mobile devices such as tablets and smartphones.
 ===5) What type of browser is required to access vExpo?===
 We highly recommend using a modern and up-to-date web browser like Google Chrome or Microsoft Edge. If you use a mobile device, an unsupported web browser, or if your desktop window size is smaller than 1200 pixels, you will be redirected to the mobile/accessible version of vExpo.
 ===6) Is there a way to make vExpo load faster?===
 A Virtual Private Network (VPN) can slow down internet connections due to a variety of factors (e.g., encryption, distance to VPN servers, server load). Users can optimize their experience by disconnecting from the VPN for better connection speed.
-</div>
+h2:not(#mw-toc-heading){
-{|class="wikitable FCK__ShowTableBorders" width="100%" style="border: 0px; align=" center"
+border-left: 10px #6b5088 solid !important;
-|-
+padding:0.3em;
-| style="border: white 2px solid; padding-right: 2.5px; padding-left: 2.5px; padding-bottom: 10px; padding-top: 10px; background-color: #DECAEE; text-align: center" width="5.67%" |<span style="color: black; font-size: 135%;"><small>'''FREQUENTLY ASKED QUESTIONS FROM EVENT HOSTS AND KIOSK OWNERS'''
+background-color:#f1f1f1;
-|}
+margin:2em 0 1.5em 0;
-===FREQUENTLY ASKED QUESTIONS FROM EVENT HOSTS AND KIOSK OWNERS===
+==FREQUENTLY ASKED QUESTIONS FROM EVENT HOSTS AND KIOSK OWNERS==
-<div style="display:flex;flex-direction: row-reverse;">
+===1) What is the timeline to plan and host a vExpo?===
 The timeline for planning an event depends on factors such as the scale of the event (e.g., content, audience size, duration) and the number of virtual kiosks to be created and updated. To ensure seamless execution and stakeholder engagement, we recommend starting preparations at least 8 weeks in advance.
 ===2) Is there a maximum number of kiosks an event host can use for a vExpo?===
 While there is no maximum number of kiosks, to maintain optimal attendee engagement, it's recommended to limit kiosks to under 15, ensuring they are relevant to the event's theme or purpose.
 ===3) Where can an event host find a catalog of existing kiosks?===
 All vExpo kiosks, along with owner details and contact information, are listed in the [https://vkiosk-catalog.azurewebsites.net/en/kiosks Kiosk Catalog]. If an event host would like to feature a kiosk at their event, they should contact the kiosk owner at least a month in advance to confirm their agreement to include their kiosk in your event, and allow time for any necessary updates, if required.
 ===4) How do event hosts or kiosk owners create the images and panels featured in vExpo?===
 For events led by the CSPS, event hosts collaborate with the School’s Communications and Multimedia Team to create their image designs. The planning phase for designing these images should start six weeks ahead of the event, as the Communications and Multimedia Team typically require four weeks for image production and approvals.
@@ Line 80: / Line 75: @@
 Common applications for image creation include Adobe Illustrator, Adobe Photoshop, Adobe XD, Sketch, Figma, Canva, and PowerPoint.
 ===5) What are the required kiosk and lobby image dimensions?===
 *Lobby:
@@ Line 94: / Line 88: @@
 All banners/panels must be saved in .png (all in lowercase).
 ===6) Where should event hosts or kiosk owners host their content for it to be accessed from the links in vExpo?===
 Content should be hosted in public, easily accessible locations without network or password requirements. If you need a location to host newly created content, we suggest [https://wiki.gccollab.ca/Main_Page GCwiki] for its user-friendliness and flexibility in content management. Platforms like [https://gcconnex.gc.ca/splash/ GCconnex], [https://www.gcx-gce.gc.ca/ GCexchange], [https://gccollab.ca/splash/ GCcollab], and [https://www.gcpedia.gc.ca/wiki/Main_Page?setlang=en&uselang=en GCpedia] may be suitable for hosting content for an event internal to GC. Posting content from Canada.ca may also be an option, but requires third-party coordination to host new content.
@@ Line 104: / Line 96: @@
 For further information, please refer to the [https://wiki.gccollab.ca/About_vExpo#vExpo_Content_Requirements vExpo content requirements.]
 ===7) Do vExpo events or kiosks have data and/or user analytics?===
 Following the event, event hosts and kiosk owners can receive a summary of metrics for the event and kiosks, including page views, lobby clicks, and kiosk clicks.

@@ Line 2: / Line 2: @@
 [[FR:À_propos_de_vExpo/FAQ]]
 =Frequently Asked Questions=
 </div>

@@ Line 2: / Line 2: @@
 [[FR:À_propos_de_vExpo/FAQ]]
 =Frequently Asked Questions=
-−
 ===FREQUENTLY ASKED QUESTIONS ABOUT VEXPO===
 ====1) Who is eligible to use vExpo?====
@@ Line 22: / Line 28: @@
 We ensure that vExpo remains accessible to all users while developing immersive features. The platform includes built-in features to facilitate navigation for users in alternative formats. Besides the 3D desktop immersive experience, vExpo content can be navigated via:
-*=Accessible/Menu navigation=: Users can access vExpo content using the menu list at the top of the window. This accessible menu list becomes the default display when a user's window is less than 1200 pixels wide or when accessing from a mobile device.
+*'''Accessible/Menu navigation:''' Users can access vExpo content using the menu list at the top of the window. This accessible menu list becomes the default display when a user's window is less than 1200 pixels wide or when accessing from a mobile device.
-*Tabbed navigation: Users can navigate between vExpo content using the tab key on a computer keyboard instead of a mouse.
+*'''Tabbed navigation:''' Users can navigate between vExpo content using the tab key on a computer keyboard instead of a mouse.
-*Screen reader navigation: Users can navigate between vExpo content using a computer keyboard and voice interaction to hear the displayed text.
+*'''Screen reader navigation:''' Users can navigate between vExpo content using a computer keyboard and voice interaction to hear the displayed text.
-==Is there a maximum of existing kiosks I can use for my event?==
+====5) What are the required kiosk and lobby image dimensions?====
-While there is technically no maximum of kiosks you can use for your event, we recommend only using kiosks that are relevant to your event. The longer the list of kiosks is, the less likely the ones at the bottom will be visited. Therefore, we suggest keeping the list under 15 kiosks.
+*Lobby:
-==Is vExpo accessible?==
+All banners/panels must be saved in .png (all in lowercase).
-For further information, please take a look at the [[About_vExpo#vExpo_Content_Requirements|vExpo content requirements]].
+====6) Where should event hosts or kiosk owners host their content for it to be accessed from the links in vExpo?====
-A modern and up-to-date web browser like Google Chrome or Microsoft Edge is highly recommended. If you use a mobile device or unsupported web browser, you will be redirected to the mobile/accessible site. If you are having difficulties accessing the website, try changing or updating your web browser. Learn more here: [[CSPS_Tech_Lab/vExpo/Virtual_Expo_Browser_Compatibility|Virtual Expo Browser Compatibility]].
+Content should be hosted in public, easily accessible locations without network or password requirements. If you need a location to host newly created content, we suggest [https://wiki.gccollab.ca/Main_Page GCwiki] for its user-friendliness and flexibility in content management. Platforms like [https://gcconnex.gc.ca/splash/ GCconnex], [https://www.gcx-gce.gc.ca/ GCexchange], [https://gccollab.ca/splash/ GCcollab], and [https://www.gcpedia.gc.ca/wiki/Main_Page?setlang=en&uselang=en GCpedia] may be suitable for hosting content for an event internal to GC. Posting content from Canada.ca may also be an option, but requires third-party coordination to host new content.
-==Can I create a lobby without creating a kiosk and vice-versa?==
+Event hosts and kiosk owners are responsible for hosting and managing the content and third-party tools accessible through the vExpo platform, ensuring they  meet the requirements under the [http://laws-lois.justice.gc.ca/eng/acts/O-3.01/ Official Languages Act], [http://laws-lois.justice.gc.ca/eng/acts/C-42/index.html Copyright Act] and the [http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=23601 Standard on Web Accessibility.]
-Yes, you can create a lobby just to showcase your main event. You can choose to add existing kiosks relevant to your event or not include a kiosk area at all. It is also possible to only create a kiosk not attached to any lobby.
+For further information, please refer to the [https://wiki.gccollab.ca/About_vExpo#vExpo_Content_Requirements vExpo content requirements.]
-As per the [[About_vExpo/Roles_and_Responsibilities|Roles and Responsibilities]] for the vExpo, kiosk owners are providing the final designs of their kiosks. Image specifications and guidance material have been developed to support your kiosk design journey, if required. That said, we recommend seeking support from your department’s Communications, Marketing or Multimedia team to develop the final kiosk design files. You can also consider seeking help from a colleague with design skills, hiring a design firm, or setting up a [https://www.gcpedia.gc.ca/wiki/Micro-Missions micro-mission].
+====7) Do vExpo events or kiosks have data and/or user analytics?====
-If you don’t have access to a design application, discuss options with your supervisor. Good design applications options include: Adobe Illustrator, Adobe Photoshop, Adobe XD, Sketch, Figma (free option available), Canva, etc.
+Following the event, event hosts and kiosk owners can receive a summary of metrics for the event and kiosks, including page views, lobby clicks, and kiosk clicks.

@@ Line 3: / Line 3: @@
 =Frequently Asked Questions=
-==What is the history behind vExpo?==
+===FREQUENTLY ASKED QUESTIONS ABOUT VEXPO===
-This innovation project was launched following the shift to virtual events as a result of the COVID-19 pandemic. The first iteration of the product was first used at an event in June 2020, and has since continued to evolve. While vExpo continues to be used for CSPS virtual events, work continues to iterate on the product, leveraging and experimenting with modern and immersive technologies to bring new features and experiences to virtual events, as well as other immersive learning experiences.
+<div style="display:flex;flex-direction: row-reverse;">
-==Who can use vExpo?==
+====1) Who is eligible to use vExpo?====
 ==Is there a maximum of existing kiosks I can use for my event?==

@@ Line 3: / Line 3: @@
 =Frequently Asked Questions=
-==1. Who can use vExpo?==
+==What is the history behind vExpo?==
 vExpo is a platform developed in-house by the Canada School of Public Service (CSPS) to support virtual events hosted by, or in collaboration with the School. vExpo is not available for use by other departments to host departmental events.
@@ Line 9: / Line 13: @@
 GC departments may be invited by CSPS to host a virtual kiosk at an upcoming school event. Kiosks developed for an event can be repurposed for future events or used independently as stand alone kiosks, independently from an event.
-==2. Can users view vExpo on a tablet or on a mobile phone?==
+==Can users view vExpo on a tablet or on a mobile phone?==
 Yes. When accessing vExpo from a mobile device, you will automatically be redirected to the mobile site. However, we recommend using a desktop with an up-to-date browser to get the best experience possible.
-==3. Is there a maximum of existing kiosks I can use for my event?==
+==Is there a maximum of existing kiosks I can use for my event?==
 While there is technically no maximum of kiosks you can use for your event, we recommend only using kiosks that are relevant to your event. The longer the list of kiosks is, the less likely the ones at the bottom will be visited. Therefore, we suggest keeping the list under 15 kiosks.
-==4. Is vExpo accessible?==
+==Is vExpo accessible?==
 CSPS is committed to offer content and products that are fully accessible and inclusive. Event hosts and kiosk owners are responsible for the hosting and management of the content and third party tools accessible through the vExpo platform and ensuring it meets the requirements under the [http://laws-lois.justice.gc.ca/eng/acts/O-3.01/ Official Languages Act], [http://laws-lois.justice.gc.ca/eng/acts/C-42/index.html Copyright Act] and the [http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=23601 Standard on Web Accessibility].
@@ Line 23: / Line 27: @@
 For further information, please take a look at the [[About_vExpo#vExpo_Content_Requirements|vExpo content requirements]].
-==5. What type of browser is required to access vExpo?==
+==What type of browser is required to access vExpo?==
 A modern and up-to-date web browser like Google Chrome or Microsoft Edge is highly recommended. If you use a mobile device or unsupported web browser, you will be redirected to the mobile/accessible site. If you are having difficulties accessing the website, try changing or updating your web browser. Learn more here: [[CSPS_Tech_Lab/vExpo/Virtual_Expo_Browser_Compatibility|Virtual Expo Browser Compatibility]].
-==6. Can I create a lobby without creating a kiosk and vice-versa?==
+==Can I create a lobby without creating a kiosk and vice-versa?==
 Yes, you can create a lobby just to showcase your main event. You can choose to add existing kiosks relevant to your event or not include a kiosk area at all. It is also possible to only create a kiosk not attached to any lobby.
-==7. I don’t have the skills and/or software to design a kiosk myself. What should I do?==
+==I don’t have the skills and/or software to design a kiosk myself. What should I do?==
 As per the [[About_vExpo/Roles_and_Responsibilities|Roles and Responsibilities]] for the vExpo, kiosk owners are providing the final designs of their kiosks. Image specifications and guidance material have been developed to support your kiosk design journey, if required. That said, we recommend seeking support from your department’s Communications, Marketing or Multimedia team to develop the final kiosk design files. You can also consider seeking help from a colleague with design skills, hiring a design firm, or setting up a [https://www.gcpedia.gc.ca/wiki/Micro-Missions micro-mission].
 If you don’t have access to a design application, discuss options with your supervisor. Good design applications options include: Adobe Illustrator, Adobe Photoshop, Adobe XD, Sketch, Figma (free option available), Canva, etc.

@@ Line 1: / Line 1: @@
 {{VExpoMenu}}
-=FAQ's=
+=Frequently Asked Questions=
-=='''1.Who can use vExpo?'''==
+=='''1. Who can use vExpo?'''==
 vExpo is a platform developed in-house by the Canada School of Public Service (CSPS) to support virtual events hosted by, or in collaboration with the School. vExpo is not available for use by other departments to host departmental events.
@@ Line 9: / Line 9: @@
 GC departments may be invited by CSPS to host a virtual kiosk at an upcoming school event. Kiosks developed for an event can be repurposed for future events or used independently as stand alone kiosks, independently from an event.
-=='''2.Can users view vExpo on a tablet or on a mobile phone?'''==
+=='''2. Can users view vExpo on a tablet or on a mobile phone?'''==
 Yes. When accessing vExpo from a mobile device, you will automatically be redirected to the mobile site. However, we recommend using a desktop with an up-to-date browser to get the best experience possible.
-=='''3.Is there a maximum of existing kiosks I can use for my event?'''==
+=='''3. Is there a maximum of existing kiosks I can use for my event?'''==
 While there is technically no maximum of kiosks you can use for your event, we recommend only using kiosks that are relevant to your event. The longer the list of kiosks is, the less likely the ones at the bottom will be visited. Therefore, we suggest keeping the list under 15 kiosks.
-=='''4.Is vExpo accessible?'''==
+=='''4. Is vExpo accessible?'''==
 CSPS is committed to offer content and products that are fully accessible and inclusive. Event hosts and kiosk owners are responsible for the hosting and management of the content and third party tools accessible through the vExpo platform and ensuring it meets the requirements under the [http://laws-lois.justice.gc.ca/eng/acts/O-3.01/ Official Languages Act], [http://laws-lois.justice.gc.ca/eng/acts/C-42/index.html Copyright Act] and the [http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=23601 Standard on Web Accessibility].
@@ Line 23: / Line 23: @@
 For further information, please take a look at the [https://wiki.gccollab.ca/CSPS_Digital_Academy/Virtual_Expo/Content_%26_Design_Guidelines#Public_Access vExpo content requirements].
-=='''5.What type of browser is required to access vExpo?'''==
+=='''5. What type of browser is required to access vExpo?'''==
 A modern and up-to-date web browser like Google Chrome or Microsoft Edge is highly recommended. If you use a mobile device or unsupported web browser, you will be redirected to the mobile/accessible site. If you are having difficulties accessing the website, try changing or updating your web browser. Learn more here: [https://wiki.gccollab.ca/CSPS_Tech_Lab/vExpo/Virtual_Expo_Browser_Compatibility Virtual Expo Browser Compatibility]
-=='''6.Can I create a lobby without creating a kiosk and vice-versa?'''==
+=='''6. Can I create a lobby without creating a kiosk and vice-versa?'''==
 Yes, you can create a lobby just to showcase your main event. You can choose to add existing kiosks relevant to your event or not include a kiosk area at all. It is also possible to only create a kiosk not attached to any lobby.
-=='''7.I don’t have the skills and/or software to design a kiosk myself. What should I do?'''==
+=='''7. I don’t have the skills and/or software to design a kiosk myself. What should I do?'''==
-As per the LINK Roles and Responsibilities for the vExpo, kiosk owners are providing the final designs of their kiosks. Image specifications and guidance material have been developed to support your kiosk design journey, if required. That said, we recommend seeking support from your department’s Communications, Marketing or Multimedia team to develop the final kiosk design files. You can also consider seeking help from a colleague with design skills, hiring a design firm, or setting up a [https://www.gcpedia.gc.ca/wiki/Micro-Missions micro-mission].
+As per the [[About_vExpo/Roles_and_Responsibilities|Roles and Responsibilities]] for the vExpo, kiosk owners are providing the final designs of their kiosks. Image specifications and guidance material have been developed to support your kiosk design journey, if required. That said, we recommend seeking support from your department’s Communications, Marketing or Multimedia team to develop the final kiosk design files. You can also consider seeking help from a colleague with design skills, hiring a design firm, or setting up a [https://www.gcpedia.gc.ca/wiki/Micro-Missions micro-mission].
 If you don’t have access to a design application, discuss options with your supervisor. Good design applications options include: Adobe Illustrator, Adobe Photoshop, Adobe XD, Sketch, Figma (free option available), Canva, etc.

← Older revision		Revision as of 19:05, 2 March 2023
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	{{VExpoMenu}}		{{VExpoMenu}}
		+
	=FAQ's=		=FAQ's=