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Canada.ca warnings and service disruptions - Alertes et perturbations de service Canada.ca (view source)
Revision as of 14:50, 15 March 2020
, 14:50, 15 March 2020→Table des matières
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<!--PLACE ENGLISH TEXT BELOW THIS LINE AND ABOVE THE CLOSING DIV-->=== Guidance for alerting Canada.ca visitors ===
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==Table of contents==
*[[#Proposed_approach_-_contextual_alerts|Proposed approach - contextual alerts]]
*[[#Alerts_and_regular_in-page_content|Alerts and regular in-page content]]
*[[#Alerts:_do’s_and_don’ts|Alerts: do’s and don’ts]]
*[[#Multiple_alerts_about_the_same_issue/situation|Multiple alerts about the same issue/situation]]
*[[#Code_and_samples|Code and samples]]
==Proposed approach - contextual alerts==
==Proposed approach - contextual alerts==
*Use contextual alert patterns:
*Use the [https://design.canada.ca/common-design-patterns/contextual-alerts.html contextual alert pattern]:
**Apply at impacted points of service delivery, such as service initiation pages, contact pages, etc.
**Apply at impacted points of service delivery, such as service initiation pages, contact pages, etc.
**Limit application beyond service delivery points to avoid “alert fatigue”
**Limit application beyond service delivery points to avoid “alert fatigue”
**be tailored to the page on which it appears
**be tailored to the page on which it appears
**include a single link to where updates are available
**include a single link to where updates are available
<br>
==Alerts and regular in-page content==
==Alerts and regular in-page content==
*a change that has been made elsewhere, such as new information being published - in this case, link to the new information from within the alert
*a change that has been made elsewhere, such as new information being published - in this case, link to the new information from within the alert
==Alerts: do’s and dont’s==
==Alerts: do’s and don’ts==
'''Do:'''
'''Do:'''
*place the alert at the point of service/task
*place the alert at the point of service/task
*save alerts for significant situations that impact most users:
*save alerts for significant situations that impact most users:
**on the Canada.ca home page, only use when > 50% of the population is affected
**on the Canada.ca home page, only use when more than 50% of the population is affected
**on institutional landing pages, only use when > 40% of users are impacted
**on institutional landing pages, only use when more than 40% of users are impacted
'''Don’t:'''
'''Don’t:'''
*Have too many alerts - limit the number of alerts on each page and the number of alerts used across pages- ideally 1, maximum 2
*Have too many alerts - limit the number of alerts on each page and the number of alerts used across pages- ideally 1, maximum 2
*Don't use them to ‘highlight’ permanent content
*Don't use them to ‘highlight’ permanent content
<br>
<br>
<br>
==Multiple alerts about the same issue/situation==
==Multiple alerts about the same issue/situation==
When using a number of alerts at different points about the same issue or situation, create a page summarizing current service disruptions across the organization, and link to it from the relevant alerts.
Page content should:
*summarize affected services in plain language
*explain the impact on the users of affected services
*be updated as soon as new information arises
==Code and samples==
==Code and samples==
More information about contextual alerts can be found in the Canada.ca design system.
More information about contextual alerts can be found in the Canada.ca design system.
Code:
Code:
<nowiki><section class="alert alert-warning"></nowiki>
<nowiki> <h3>Limited service availability</h3></nowiki>
<nowiki> <p>This service is affected by the outbreak of coronavirus (COVID-19).</p></nowiki>
<nowiki> <p><a href="link-to-summary-page">Check service status updates </a></p></nowiki>
<nowiki></section></nowiki>
*[https://design.canada.ca/alerts-alertes/alertes-fr.html French samples]
==== Examples ====
*[https://design.canada.ca/alerts-alertes/alerts-en-sit.html On a service initiation page]
*[https://design.canada.ca/alerts-alertes/alerts-en-contact.html On a contact page]
*[https://design.canada.ca/alerts-alertes/alerts-en-ilp.html On a beta institutional landing page]
*[https://design.canada.ca/alerts-alertes/alerts-en-stable-ip.html On an institutional profile]
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===Lignes directrices pour alerter les visiteurs de Canada.ca===
==Table des matières==
*[[#Approche_proposée_-_Alertes_contextuelles|Approche proposée - Alertes contextuelles]]
*[[#Alertes_et_contenu_r.C3.A9gulier_des_pages|Alertes et contenu régulier des pages]]
*[[#Alertes:_quoi_faire_et_ne_pas_faire|Alertes: quoi faire et ne pas faire]]
*[[#Alertes_multiples_sur_la_m.C3.AAme_question.2Fsituation|Alertes multiples sur la même question/situation]]
*[[#Code_et_exemples|Code et exemples]]
==Approche proposée - Alertes contextuelles==
==Approche proposée - Alertes contextuelles==
*Utilisez les alertes contextuelles :
*Utilisez les [https://conception.canada.ca/configurations-conception-communes/alertes-contextuelles.html alertes contextuelles] :
**Mettre en oeuvre aux points de prestation des services concernés, tels que les pages de lancement de service, les pages de contact, etc.
**Mettre en oeuvre aux points de prestation des services concernés, tels que les pages de lancement de service, les pages de contact, etc.
**Limiter la mise en oeuvre au-delà des points de prestation de service pour éviter la "fatigue d'alerte".
**Limiter la mise en oeuvre au-delà des points de prestation de service pour éviter la "fatigue d'alerte".
==Alertes multiples sur la même question/situation==
==Alertes multiples sur la même question/situation==
Lorsque vous utilisez plusieurs alertes à différents endroits concernant le même problème ou la même situation, créez une page résumant les interruptions de service actuelles dans l'ensemble de l'organisation et créez un lien vers cette page à partir des alertes concernées.
Le contenu de la page devrait :
*résumer les services concernés dans un langage simple
*expliquez les conséquenes sur les utilisateurs des services concernés
*être mis à jour dès que de nouvelles informations sont disponibles
==Code et exemples==
==Code et exemples==
Code:
Code:
<section class="alert alert-warning">
<nowiki><section class="alert alert-warning"></nowiki>
<h3>Perturbation de service</h3>
<nowiki> <h3>Perturbation de service</h3></nowiki>
<p>Ce service est touché par l'épidémie de coronavirus (COVID-19).
<nowiki> <p>Ce service est touché par l'épidémie de coronavirus (COVID-19).</p></nowiki>
<nowiki> <p><a href="lien à la page d'état du service de l'institution">Consulter les mises à jour de l'état du service</a></p></nowiki>
<p><a href="lien à la page d'état du service de l'institution>Consulter les mises à jour de l'état du service</a>
<nowiki></section></nowiki>
</section>
==== Exemples ====
*[https://design.canada.ca/alerts-alertes/alertes-fr-sit.html Sur une page de lancement de service]
*[https://design.canada.ca/alerts-alertes/alertes-fr-contact.html Sur une page de contact]
*[https://design.canada.ca/alerts-alertes/alertes-fr-ilp.html Sur une page d'accueil institutionnelle bêta]
*[https://design.canada.ca/alerts-alertes/alertes-fr-profil-inst-stable.html Sur une page de profil institutionnel]
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