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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 3: Introduction to Service Design'''</div>
 
<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 3: Introduction to Service Design'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
Learn Agile project methodologies, how to manage design workflows and what roles/expertise are needed to perform design work.
+
Understand guiding mindsets and methods of service design thinking.
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
Instruction and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.
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*History of design thinking
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*Unique design thinking processes
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*Design thinking mindsets and contexts
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*Service design perspectives
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*Case studies
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 4: Design Research'''</div>
 
<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 4: Design Research'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
Learn Agile project methodologies, how to manage design workflows and what roles/expertise are needed to perform design work.
+
Learn about breadth of design research approaches and methods and put them to practice.
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
Instruction and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.
+
*Design research principles
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*Inclusive design research
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*Evolution of design research
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*How-to prepare and plan your research
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*Visual thinking
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*Empathy in design research
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*User interview discussion guides
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 5: Information Architecture'''</div>
 
<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 5: Information Architecture'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
Learn Agile project methodologies, how to manage design workflows and what roles/expertise are needed to perform design work.
+
Understand how information architecture impacts usability of web content and learn to apply information architecture principles on both macro and micro scales as well as identify information architecture problems.
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
Instruction and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.
+
*What is information architecture (IA)?
 +
*What you need to know before doing IA?
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*Elements of IA
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*Principles of IA
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*Disciplines that inform IA
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 6: Content Design'''</div>
 
<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 6: Content Design'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
Learn Agile project methodologies, how to manage design workflows and what roles/expertise are needed to perform design work.
+
Understand the importance of having a content strategy, learn elements of good content design, identify content problems, explore how to approach them and how to test content for effectiveness.
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
Instruction and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.
+
*What is a content strategy?
 +
*Why you need a content strategy?
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*Elements of a content strategy
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*Principles of good content design
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*How do you create good content?
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*How do you test content?
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*Using web analytics
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 7: Prototyping'''</div>
 
<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 7: Prototyping'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
Learn Agile project methodologies, how to manage design workflows and what roles/expertise are needed to perform design work.
+
Understand different types of prototypes and learn how-to prototype.
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
Instruction and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.  
+
Understand different types of prototyping methods to communicate your vision and learn to craft compelling stories with data.
 +
*What, why, and how of prototyping
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*2D, 3D, and 4D prototyping
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*Example prototypes: experience, user action, service, etc.
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 8: Data Visualization'''</div>
 
<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 8: Data Visualization'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
Learn Agile project methodologies, how to manage design workflows and what roles/expertise are needed to perform design work.
+
Understand how-to tell stories when designing for data visualizations, learn when to use certain chart types, and apply design best practices when creating visualizations.
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
Instruction and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.
+
*Crafting compelling stories with data
 +
*Data visualization 101
 +
*An intro to data types
 +
*Chart type and design best practice
 +
*Finding the story in your data
 +
*The difference between infographics and data visualization
 +
*Open source tools to create your own
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 9: Usability Testing & Agile '''</div>
 
<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 9: Usability Testing & Agile '''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
Learn Agile project methodologies, how to manage design workflows and what roles/expertise are needed to perform design work.
+
Learn when you should do usability testing, what methods are available and how to use them, including audience definition, participant recruitment, testing strategy and logistics.
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
Instruction and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.
+
*A typical process for usability testing
 +
*Problem definition
 +
*Audience definition and analysis
 +
*Testing strategy and logistics
 +
*Audience engagement
 +
*Types of usability testing intro
 +
*UX and agile
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 10: Ethics & Government Standards'''</div>
 
<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Week 10: Ethics & Government Standards'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Learning Objective'''</div>
Learn Agile project methodologies, how to manage design workflows and what roles/expertise are needed to perform design work.
+
Learn about the Government of Canada Digital Standards and how to apply them, understand ethical implications of design and learn how to ask the right questions to support ethical decision-making.
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;'''Overview'''</div>
Instruction and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.
+
*Digital standards overview
 +
*What does it mean to you
 +
*Deep dive into ethics
 +
*Ethical questions
 +
*Analyzing project proposals through the lens of Digital Standards
    
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>
 
<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;">&nbsp;<center>'''Resources'''</center></div>