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<div class="digitalcontent"><div class="infobox"><p>We’re excited to provide you with this self-led learning path! This learning path outlines all the suggested courses to develop your knowledge in M365 Platform Administration, a highly sought after IT specialization. It includes technical learning resources that will help you to write the [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ Microsoft 365 Administrator Exam]  and receive a [https://learn.microsoft.com/en-us/credentials/certifications/m365-administrator-expert/ Microsoft 365 Administrator Expert certification].</p></div>[[File:Noun-pathway.png|alt=pathway icon|right|frameless|200x200px]]<h2>Optional: Microsoft 365 Fundamentals (self-paced learning path)</h2>
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<div class="digitalcontent"><div class="infobox"><p>We’re excited to provide you with this self-led learning path! This learning path outlines all the suggested courses to develop your knowledge in M365 Platform Administration, a highly sought after IT specialization. It includes technical learning resources that will help you to write the [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ Microsoft 365 Administrator Exam]  and receive a [https://learn.microsoft.com/en-us/credentials/certifications/m365-administrator-expert/ Microsoft 365 Administrator Expert certification].</p><p>Please note that the costs associated with taking the exams will be at your personal or departmental expense.</p></div><h2>Optional: Microsoft 365 Fundamentals (self-paced learning path)</h2>
<p>Explore the optional learning resources below and take the practice exam at your convenience before diving into the primary curriculum. Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be your responsibility.</p>
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<p>Explore the optional learning resources below if you have limited knowledge of the M365 suite and take the practice exam at your convenience before diving into the primary curriculum. </p>'''[https://learn.microsoft.com/en-ca/training/courses/ms-900t01 Microsoft 365 Fundamentals – MS 900]'''
<p>Not sure if you need this optional learning?  Try the [https://learn.microsoft.com/credentials/certifications/exams/ms-900/practice/assessment?assessment-type=practice&assessmentId=50 practice exam] and see how you do!</p>'''[https://learn.microsoft.com/en-ca/training/courses/ms-900t01 Microsoft 365 Fundamentals – MS 900]'''
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* '''Total estimated time investment:''' 6 hours, 36 minutes
*'''Total time investment:''' 6 hours, 36 minutes
   
*'''Practice exam:''' [https://learn.microsoft.com/fr-ca/credentials/certifications/exams/ms-900/practice/assessment?assessment-type=practice&assessmentId=50 Practice Assessment for Exam MS-900: Microsoft 365 Fundamentals]
 
*'''Practice exam:''' [https://learn.microsoft.com/fr-ca/credentials/certifications/exams/ms-900/practice/assessment?assessment-type=practice&assessmentId=50 Practice Assessment for Exam MS-900: Microsoft 365 Fundamentals]
*This course introduces Microsoft 365, a cloud platform that combines productivity apps along with cloud services security.
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*'''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-900/ Exam MS-900: Microsoft 365 Fundamentals]
*You'll learn foundational knowledge on the considerations and benefits of adopting cloud services and the SaaS cloud model, with a specific focus on Microsoft 365 cloud service offerings.
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* You will begin by learning about cloud fundamentals, including an overview of cloud computing.
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*You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration and optimize communications.
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*The course then analyzes how security, compliance, privacy and trust are handled in Microsoft 365 and it concludes with a review of Microsoft 365 subscriptions, licenses, billing and support.
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<h2>1️⃣ Step 1: Microsoft 365 Prerequisite (self-paced learning path)</h2>
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<h2>Step 1: Microsoft 365 Prerequisite (self-paced learning path)</h2>
<p>Before you start the main '''Microsoft 365 Administrator courses (step 2),''' you will need to complete '''one''' of the following prerequisites. Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be your responsibility.</p>Feel free to choose whichever option seems the most interesting and relevant to your career journey.
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<p>Before you start the main '''Microsoft 365 Administrator courses''' you will need to complete '''one''' of the following prerequisites.</p>Feel free to choose whichever option interests you the most or seems most relevant to your career journey. You can find more info on each option by navigating to the linked Microsoft page.
    
'''Option 1 – [https://learn.microsoft.com/en-us/credentials/certifications/m365-endpoint-administrator/ Microsoft 365 Certified: Endpoint Administrator Associate]'''
 
'''Option 1 – [https://learn.microsoft.com/en-us/credentials/certifications/m365-endpoint-administrator/ Microsoft 365 Certified: Endpoint Administrator Associate]'''
    
*'''Total time investment:''' 13 hours, 52 minutes
 
*'''Total time investment:''' 13 hours, 52 minutes
*'''Practice exam: ''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/md-102/practice/assessment?assessment-type=practice&assessmentId=76 Practice Assessment for Exam MD-102: Endpoint Administrator]
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*'''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/md-102/practice/assessment?assessment-type=practice&assessmentId=76 Practice Assessment for Exam MD-102: Endpoint Administrator]
*As a candidate for this certification, you have subject matter expertise deploying, configuring, protecting, managing and monitoring devices and client applications in a Microsoft 365 Environment. You’re responsible for:
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*'''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/m365-endpoint-administrator/#certification-exams Exam MD-102: Endpoint Administrator]
**Managing identity, security, access policies, updates and apps for endpoints
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** Implementing solutions for efficient deployment and management of endpoints on various operating systems, platforms and device types
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**Implementing and managing endpoints at scale by using Microsoft Intune, Windows 365, Windows Autopilot, Microsoft Defender for Endpoint and Microsoft Entra ID
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'''Option 2 – [https://learn.microsoft.com/en-us/credentials/certifications/m365-teams-administrator-associate/ Microsoft 365 Certified: Teams Administrator Associate – Certifications | Microsoft Learn]'''
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'''Option 2 – [https://learn.microsoft.com/en-us/credentials/certifications/m365-teams-administrator-associate/ Microsoft 365 Certified: Teams Administrator Associate | Microsoft Learn]'''
    
*'''Total time investment''' – 18 hours 28 minutes
 
*'''Total time investment''' – 18 hours 28 minutes
*'''Practice exam ''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/ms-700/practice/assessment?assessment-type=practice&assessmentId=55 Practice Assessment for Exam MS-700: Managing Microsoft Teams]
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*'''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/ms-700/practice/assessment?assessment-type=practice&assessmentId=55 Practice Assessment for Exam MS-700: Managing Microsoft Teams]
*As a Microsoft Teams administrator, you manage and maintain internal and external collaboration and communication solutions using Teams and Microsoft 365. Your responsible for configuring and managing teams, channels, chat, apps, calling, meetings and events. You manage
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*'''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-700/ Exam MS-700: Managing Microsoft Teams]
** Phone numbers and services for Teams Phone
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**Operational aspects of Teams clients and devices
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**You collaborate with owners of other workloads, including: Networking, Identity, Licensing, Information management, User adoption
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**You work with collaboration and communication system engineers to implement advanced Teams Phone and Teams Rooms scenarios. You plan and implement governance, security and compliance for Teams
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'''Option 3 – [https://learn.microsoft.com/en-us/credentials/certifications/identity-and-access-administrator/ Microsoft Certified: Identity and Access Administrator Associate – Certifications | Microsoft Learn]'''
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'''Option 3 – [https://learn.microsoft.com/en-us/credentials/certifications/identity-and-access-administrator/ Microsoft Certified: Identity and Access Administrator Associate| Microsoft Learn]'''
    
* '''Total time investment:''' 20 hours, 27 minutes
 
* '''Total time investment:''' 20 hours, 27 minutes
* '''Practice exam: ''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/sc-300/practice/assessment?assessment-type=practice&assessmentId=60 Practice Assessment for Exam SC-300: Microsoft Identity and Access Administrator]
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* '''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/sc-300/practice/assessment?assessment-type=practice&assessmentId=60 Practice Assessment for Exam SC-300: Microsoft Identity and Access Administrator]
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* '''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/sc-300/ Exam SC-300: Microsoft Identity and Access Administrator]
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'''As a Microsoft identity and access administrator, you'''
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'''Option 4 – [https://learn.microsoft.com/en-us/credentials/certifications/information-protection-and-compliance-administrator/ Microsoft Certified: Information Protection and Compliance Administrator Associate| Microsoft Learn]'''
 
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*design, implement and operate an organizations identity and access management by using Microsoft Entra ID (ID).
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*You configure and manage the full cycle of identities for – Users, Devices, Microsoft Azure resources, Applications
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*As an identity and access administrator, you provide seamless experience with self-service and self service management capabilities for users.
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*You plan and implement identity, authorization and access to connect applications and resources in Azure.
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*You’re also responsible for troubleshooting, monitoring and reporting on identity and access.
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*You collaborate with many other roles in the organization to:
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**Drive strategic identity projects
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**Modernize identity solutions
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**implement hybrid identity solutions
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**implement identity governance
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'''Option 4 – [https://learn.microsoft.com/en-us/credentials/certifications/information-protection-and-compliance-administrator/ Microsoft Certified: Information Protection and Compliance Administrator Associate – Certifications | Microsoft Learn]'''
      
*'''Total time investment:''' 19 hours, 19 minutes
 
*'''Total time investment:''' 19 hours, 19 minutes
*'''Practice exam: ''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/sc-400/practice/assessment?assessment-type=practice&assessmentId=79 Practice Assessment for Exam SC-400: Microsoft Information Protection and Compliance Administrator]
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*'''Practice exam:''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/sc-400/practice/assessment?assessment-type=practice&assessmentId=79 Practice Assessment for Exam SC-400: Microsoft Information Protection and Compliance Administrator]
 
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As an information protection and compliance administrator, you –
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*plan and implement risk and compliance controls in the Microsoft Purview compliance portal.
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*'''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/sc-400/ Exam SC-400: Administering Information Protection and Compliance in Microsoft 365]
* In this role you translate an organizations risk and compliance requirements into technical implementation.
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<h2>Step 2: Microsoft 365 Administrator Expert (self-paced learning path) </h2>We suggest you complete the associated Microsoft 365 Administrator learning path before attempting the official Microsoft 365 Administrator Exam.
*Your responsible for implementing and managing solutions for –
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**content classification
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**data loss prevention (DLP)
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**information protection
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**data lifecycle management
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**records
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**management
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**privacy
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**risk and compliance
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<h2>2️⃣ Step 2: Microsoft 365 Prerequisite certification (exam) </h2>Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be your responsibility.
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'''Option 1 –''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/md-102/ Exam MD-102: Endpoint Administrator]
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'''Option 2 –''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-700/ Exam MS-700: Managing Microsoft Teams]
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'''Option 3 –''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/sc-300/ Exam SC-300: Microsoft Identity and Access Administrator]
  −
 
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'''Option 4 –''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/sc-400/ Exam SC-400: Administering Information Protection and Compliance in Microsoft 365]<h2>3️⃣ Step 3: Microsoft 365 Administrator Expert (self-paced learning path) </h2>You are required to complete the following Microsoft 365 Administrator learning path before attempting the official [[/learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/|Microsoft 365 Administrator Exam]]. Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be your responsibility.
   
'''[https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ MS – 102 Microsoft 365 Administrator: Learning Path]'''
 
'''[https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ MS – 102 Microsoft 365 Administrator: Learning Path]'''
    
*'''Total time investment:''' 27 hours
 
*'''Total time investment:''' 27 hours
 
*'''Practice exam -''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/ms-102/practice/assessment?assessment-type=practice&assessmentId=75 Practice Assessment for Exam MS-102: Microsoft 365 Administrator]
 
*'''Practice exam -''' [https://learn.microsoft.com/en-ca/credentials/certifications/exams/ms-102/practice/assessment?assessment-type=practice&assessmentId=75 Practice Assessment for Exam MS-102: Microsoft 365 Administrator]
*Skills that are measured in the exam include:
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*'''Final exam:''' [https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ Exam MS-102: Microsoft 365 Administrator]
**Deploy and manage a Microsoft 365 tenant (25-30%)
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**Implement and manage identity and access in Microsoft Entra ID (25 – 30%)
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**Manage security and threats by using Microsoft 365 Defender (25 – 30%)
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** Manage compliance by using Microsoft Purview (15 – 20%)
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<h2>4️⃣ Step 4: Microsoft 365 Administrator certification (exam)</h2>Please note, any cost related to writing exams (should you decide to) and receiving a certificate will be your responsibility.
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[https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-102/ Exam MS-102: Microsoft 365 Administrator]
     −
<h2>5️⃣ Step 5: Additional learning (self-paced learning path)</h2>
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<h2>Step 3: Additional learning (self-paced learning path)</h2>
The following additional required learning will assist the learner in meeting the required behavioral competencies for an IT-02 level.  In addition, included courses on cybersecurity are essential for all IT practitioners.
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The following additional learning will assist you in meeting the required behavioral competencies for an IT-02 level. This also includes courses on cybersecurity which are essential technical skills for all IT practitioners.
    
'''Total time investment:''' 9 hours, 30 minutes
 
'''Total time investment:''' 9 hours, 30 minutes
   −
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN234&cm_locale=en Using Strategic Thinking to Consider the Big Picture (csps-efpc.gc.ca)]''' Big picture thinking stretches beyond short term goals to consider how an organization can succeed in the longer term. This online self paced course explores how to develop a sense of the big picture using the ideas of systems thinking, including broadening one's perspective, working with paradoxes, understanding causality, and assessing internal and external factors. Participants will learn how their decisions connect with their organization's strategic plans and value chain, and what actions they can take to encourage big picture thinking in their workplace
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# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN234&cm_locale=en Using Strategic Thinking to Consider the Big Picture (csps-efpc.gc.ca)]'''
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN218&cm_locale=en Defining Alternative Solutions to a Problem (csps-efpc.gc.ca)]''' Solving complex problems often involves devising multiple solutions each with their own pros and cons. This online self paced course examines different approaches to problem solving, including defining ideal states and generating practical solutions to difficult problems. Participants will learn to apply different problem solving techniques, including group brainstorming, to help avoid common pitfalls when choosing between multiple solutions
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# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN218&cm_locale=en Defining Alternative Solutions to a Problem (csps-efpc.gc.ca)]'''
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN236&cm_locale=en Rapport Building in Customer Service (csps-efpc.gc.ca)]''' Building rapport with customers or clients requires understanding their situation and listening empathetically to their concerns. This online self paced course offers recommendations on how to build good rapport with customers by paying close attention to their needs, staying positive, and finding ways to connect with them. Participants will learn how to empathize with customers by acknowledging their feelings and reflecting back their emotions, thereby normalizing their concerns
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# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=TRN236&cm_locale=en Rapport Building in Customer Service (csps-efpc.gc.ca)]'''
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=FON502&cm_locale=en Delivering Inclusive Client Service (csps-efpc.gc.ca)]''' A client - centric approach is one that focuses on addressing client or user expectations, needs, challenges and feedback. This course explores the benefits of applying an inclusive mindset as part of client service delivery in a government context. Participants will reflect on behaviors and practices that encourage inclusiveness and how to integrate it when delivering services to clients
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# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=FON502&cm_locale=en Delivering Inclusive Client Service (csps-efpc.gc.ca)]'''
# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=COR505&cm_locale=en Information Management in the Government of Canada (csps-efpc.gc.ca)]''' The proper management of information and data government organizations is essential for the effective delivery of programs and services in the Government of Canada. This online self paced course examines the strategic role, guiding principles and complex infrastructure of information management (IM) systems across the Government of Canada. Participants will explore trends and factors affecting information management and gain a better understanding of the legislative and policy frameworks in which it operates
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# '''[https://catalogue.csps-efpc.gc.ca/product?catalog=COR505&cm_locale=en Information Management in the Government of Canada (csps-efpc.gc.ca)]'''  
# '''[https://www.cyber.gc.ca/en/education-community/learning-hub/courses/606-it-security-fundamentals-it-practitioners IT Security Fundamentals for IT Practitioners]''' To do their jobs, information technology practitioners must be equipped with the  information and resources they need to perform common IT security tasks. This online self paced course offers an overview of information technology (IT) security policies, processes and procedures relevant to the role of IT practitioners in the federal public service. Participants will gain a foundational understanding of IT security that can be adapted to organizational contexts across the Government of Canada
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# '''[https://www.cyber.gc.ca/en/education-community/learning-hub/courses/606-it-security-fundamentals-it-practitioners IT Security Fundamentals for IT Practitioners]'''  
# '''[https://www.cyber.gc.ca/en/education-community/learning-hub/courses/601-introduction-it-security-management Introduction to IT Security Management]''' This online course offers all security practitioners an opportunity to gain initial awareness of Information Technology (IT) security management. It introduces learners to the threat, legal, policy and business contexts for IT security and provides an overview of typical GC IT security context that will enable them to support IT in the GC
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# '''[https://www.cyber.gc.ca/en/education-community/learning-hub/courses/601-introduction-it-security-management Introduction to IT Security Management]'''
 
<h2>📝 Exams</h2>
 
<h2>📝 Exams</h2>
<h3>Booking your exam</h3>You can choose to book exams at any time that is convenient for you. Please note, any cost related to writing exams and receiving a certificate will be your responsibility.
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<h3>Booking your exam</h3>You can schedule an exam on the Microsoft Learn platform up to 90 days before your exam date. Review the [https://learn.microsoft.com/en-us/credentials/certifications/register-schedule-exam Register and schedule an exam page] on Microsoft learn for details on scheduling your exam.
 
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You can schedule an exam on the Microsoft Learn platform up to 90 days before your exam date. Review the [https://learn.microsoft.com/en-us/credentials/certifications/register-schedule-exam Register and schedule an exam page] on Microsoft learn for details on scheduling your exam.
      
===Exam details===
 
===Exam details===
Review the following documentation if you have any questions regarding the examination process.
+
Review Microsoft’s [https://learn.microsoft.com/en-us/credentials/certifications/certification-process-overview Certification process overview] for information on booking your exams.
 
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*[https://learn.microsoft.com/en-us/credentials/certifications/certification-process-overview Certification process overview]
  −
*[https://learn.microsoft.com/en-us/credentials/support/exam-duration-exam-experience Exam duration and exam experience]
  −
*[https://learn.microsoft.com/en-us/credentials/certifications/exam-scoring-reports Exam scoring and score reports]
      
=== Exam accommodations===
 
=== Exam accommodations===
If you require accommodations for your exam, please review the following:
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If you require accommodations for your exam, review Microsoft’s [https://learn.microsoft.com/en-us/credentials/certifications/request-accommodations request exam accommodations] page for instructions.  
 
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</div><div class="infobox"><p>If you're looking for additional information about this learning path, please feel free to contact us at [Mailto:Icommunity-icollectivite@tbs-sct.gc.ca icommunity-icollectivite@tbs-sct.gc.ca].</p></div>
*[https://learn.microsoft.com/en-us/credentials/certifications/request-accommodations Request exam accommodations and frequently asked questions]
  −
*[https://learn.microsoft.com/en-us/credentials/certifications/available-exam-accommodations-document-requirements Available exam accommodations and associated documentation requirements]
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*[https://learn.microsoft.com/en-us/credentials/certifications/accommodations-faqs Frequently asked questions about exam accommodations]</div><div class="infobox"><p>If you're looking for additional information about this learning path, please feel free to contact us at [Mailto:Icommunity-icollectivite@tbs-sct.gc.ca icommunity-icollectivite@tbs-sct.gc.ca].</p></div>