Difference between revisions of "Procurement Service Standards"

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== Quality Procurement Package (QPP) ==
 +
A QPP consists of high-quality documents as per the following table. In order to help you create high-quality documents we suggest you consult the Tools and Templates page. 
 +
 +
If preliminary documentation, including key details or approvals/signatures are missing, PMAMD may reject or cancel the request. In such cases, the request will need to be resubmitted with the required information and a new Section 32 approval will be required.
 +
 +
==== Required Documents for Contract Initiation ====
 +
For IT requirements, including hardware, software, software maintenance and printers consult the [https://mysource.hc-sc.gc.ca/en/ss/programs-and-services/financial-operations/procurement-and-contracting/contract-processing-3 Documentation required for IT approval process] as well as the General Information section within the Contract Request Form (CRF) for IT requirements which contains the required documents for contract initiation for IT requirements.
 +
 +
For requirements excluding IT hardware, software, software maintenance and printers, the following documents must be uploaded into SAP when initiating a contract. These documents can be found on the [[Tools and Templates]] page.
 +
{| class="wikitable"
 +
|+
 +
! rowspan="2" |
 +
!Service Contracts over $10K
 +
!Service Contracts over $10K
 +
!Call-Ups for Goods over $10K
 +
!Call-Ups for Services over $10K
 +
!Purchase Order Goods over $10K
 +
!9200 Purchase Requisition for Public Services and Procurement Canada (PSPC)
 +
|-
 +
!''<small>Sole Source/Directed under HC/PHAC delegation or PSPC’s mandatory tools</small>''
 +
!''<small>Competitive under HC/PHAC delegation or PSPC’s mandatory tools</small>''
 +
! colspan="4" |''<small>Competitive or Sole-Source/Directed</small>''
 +
|-
 +
|'''Contract Request Form (CRF) signed by CCM'''
 +
|X
 +
|X
 +
|X
 +
|X
 +
|X
 +
|
 +
|-
 +
|'''Requirement Definition or Statement of Work'''
 +
|Statement of Work
 +
|Statement of Work
 +
|X
 +
|X
 +
|X
 +
|X
 +
|-
 +
|'''Evaluation Criteria'''
 +
|
 +
|X
 +
|
 +
|
 +
|
 +
|
 +
|-
 +
|'''Security Requirement Checklist (SRCL) signed by Security Contracting'''
 +
|X
 +
|X
 +
|Mandatory, If installation is required
 +
|X
 +
|Mandatory, If installation is required
 +
|X
 +
|-
 +
|'''Indigenous Procurement (Copy of Indigenous Directory (IBD) Screenshot of Results)'''
 +
|X
 +
|X
 +
|X
 +
|X
 +
|X
 +
|X
 +
|-
 +
|'''Sole Source Justification (SSJ) form signed by CCM'''
 +
|X
 +
|
 +
|
 +
|
 +
|Sole Source/Directed Requirements Only
 +
|If applicable
 +
(include Appendix 1 – Treasury Board Questions for Sole Source)
 +
|-
 +
|'''Quote / Proposal'''
 +
|
 +
|
 +
|
 +
|
 +
|Sole Source/Directed Requirements Only
 +
|If applicable
 +
|-
 +
|'''Price Certification form signed by supplier'''
 +
|X
 +
|
 +
|
 +
|
 +
|Sole Source/Directed Requirements Only
 +
|
 +
|-
 +
|'''Professional Services – ADM or VP Approval Email'''
 +
|If applicable
 +
|If applicable
 +
|
 +
|If applicable
 +
|
 +
|If applicable
 +
|-
 +
|'''Travel Authorization Form'''
 +
|If applicable
 +
|If applicable
 +
|If applicable
 +
|If applicable
 +
|If applicable
 +
|If applicable
 +
|-
 +
|'''Former Public Servant (FPS) Certification signed by supplier'''
 +
|X
 +
|
 +
|
 +
|
 +
|
 +
|
 +
|-
 +
|'''PHAC Only – Former Public Servant – Branch head approval'''
 +
|X
 +
|
 +
|
 +
|
 +
|
 +
|
 +
|-
 +
|'''SOSA Exemption'''
 +
|
 +
|
 +
|
 +
|
 +
|
 +
* Applicable for purchasing a commodity outside the SO, that is on a mandatory SO
 +
* Technical exceptions and Duty to accommodate exceptions are most common. The SO authority (typically PSPC) will need to approve.
 +
|
 +
|-
 +
|'''Accessibility Form to be signed by client – Procurement Justification'''
 +
|
 +
|
 +
|
 +
|
 +
|
 +
|X
 +
|}
 +
X Indicates the document is required for the QPP
 +
 +
== Service Standards ==
 +
A service standard is a public commitment to a measureable level of performance that clients can expect under normal circumstances.
 +
 +
Service standards are an important element of service management excellence; they help to clarify expectations for those involved in the procurement of goods and services. They also enable performance management and support client satisfaction.
 +
 +
Service standards provide valuable information to managers to properly plan to acquire goods and services in support of programs and operations.
 +
 +
It should be noted that detailed service standards provided to Treasury Board on behalf of Health Canada and the Public Health Agency of Canada, were recognized as a notable practice in this years (2014) UNAF assessment.
 +
 +
'''These procurement service standards are subject to the receipt of a Quality Procurement Package (including finalized high-quality documents) and third party dependencies.''' The procurement service standards do not include consultation time for the development of client documents. It should be noted that timelines do not include the time required to complete the security process or address Comprehensive Land Claim Agreements. Also, requests requiring to be processed within shortened timelines (i.e. urgent unpredictable requirements) directly impact on the processing of other requests. Taking these factors into account, the Department/Agency target has been set and monitored toward the achievement of meeting timelines on an combined/aggregated basis between 70% to 85% for all procurement requests received.
 +
 +
Average procurement lead time increases at year-end (requests received from XXX to XXX). 
 +
{| class="wikitable"
 +
! rowspan="2" |Contract Type
 +
! rowspan="2" |Procurement type
 +
! rowspan="2" |Contract Requisition required
 +
! rowspan="2" |Delegated Signing
 +
Authority
 +
! colspan="2" |Time required
 +
(Calculated in working days, excluding statutory holidays)
 +
|-
 +
!Competitive Process (where applicable TC, OB or ACAN)
 +
!Non-Competitive Process (TN)
 +
|-
 +
!942/CS/TT
 +
|Call-ups Against a Standing Offer
 +
(excluding IT goods) (942, CS, TT) < $10K
 +
|No
 +
|CCM
 +
|7
 +
|7
 +
|-
 +
!942/CS/TT
 +
|Call-ups Against a Standing Offer
 +
(excluding IT Goods) (942, CS, TT) > $10K+
 +
|Yes
 +
|PG
 +
|28
 +
|28
 +
|-
 +
!942
 +
|Call-ups Against a Standing Offer
 +
(all IT) (all values $)
 +
|Yes
 +
(except under $10K)
 +
|PG
 +
|28
 +
|28
 +
|-
 +
!TH
 +
|Calls-ups Against a Temporary Help Standing Offer
 +
(all values $)
 +
|No
 +
|CCM
 +
|7
 +
|7
 +
|-
 +
!9200
 +
|PWGSC Purchase Requisition
 +
|Yes (all values)
 +
|PW
 +
|14
 +
|14
 +
|-
 +
!MOA/ILA
 +
|Memorandum of Agreement (MOA) /
 +
Inter-departmental Letter of Agreement (ILA)
 +
|No
 +
|CCM
 +
|21
 +
|21
 +
|-
 +
!PO
 +
|PO (Goods – Non-IT) < $10K
 +
|No
 +
|CCM
 +
|14
 +
|7
 +
|-
 +
!PO
 +
|PO (Goods – Non-IT) > $10K+
 +
|Yes
 +
|PG
 +
|14
 +
|7
 +
|-
 +
!PO
 +
|PO (Goods IT) ($0.0 - $25K)
 +
|Yes (all values)
 +
|PG
 +
|21
 +
|14
 +
|-
 +
!PS1
 +
|PS1 (Services) ($10K +)
 +
|Yes (all values)
 +
|PG
 +
|TC = 70
 +
|TN = 30
 +
|-
 +
!PS1
 +
|PS1 (Services) Open Bidding Requirements (OB)
 +
|Yes (all values)
 +
|PG
 +
|105
 +
|N/A
 +
|-
 +
!PS1
 +
|PS1 (Services) Open Bidding Requirements (ACAN)
 +
|Yes (all values)
 +
|PG
 +
|63
 +
|N/A
 +
|-
 +
!SAC
 +
|Supply Arrangement Contract
 +
Services & Construction
 +
(all values $) (i.e. PASS; PS Online; TBIPS and TSPS)
 +
|Yes (all values)
 +
|PG
 +
|77
 +
|30
 +
|-
 +
!SAC
 +
|Supply Arrangement Contract
 +
Goods only (which includes IT)
 +
(all values $)
 +
|Yes (all values)
 +
|PG
 +
|21
 +
|14
 +
|-
 +
!LPO
 +
|Local Purchase Order ($0.0 – $5K)
 +
|No
 +
|CCM
 +
|7
 +
|7
 +
|-
 +
!PS2
 +
|Short Form Contracts ($0.0 – $10K)
 +
|No
 +
|CCM
 +
|7
 +
|7
 +
|}
 +
 +
 +
 +
Mysource pages linked:
 +
 +
[https://mysource.hc-sc.gc.ca/en/ss/programs-and-services/financial-operations/procurement-and-contracting/templates-forms-and-0 Required Documents for Contract Initiation (hc-sc.gc.ca)]

Latest revision as of 11:24, 21 May 2024

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Quality Procurement Package (QPP)

A QPP consists of high-quality documents as per the following table. In order to help you create high-quality documents we suggest you consult the Tools and Templates page.

If preliminary documentation, including key details or approvals/signatures are missing, PMAMD may reject or cancel the request. In such cases, the request will need to be resubmitted with the required information and a new Section 32 approval will be required.

Required Documents for Contract Initiation

For IT requirements, including hardware, software, software maintenance and printers consult the Documentation required for IT approval process as well as the General Information section within the Contract Request Form (CRF) for IT requirements which contains the required documents for contract initiation for IT requirements.

For requirements excluding IT hardware, software, software maintenance and printers, the following documents must be uploaded into SAP when initiating a contract. These documents can be found on the Tools and Templates page.

Service Contracts over $10K Service Contracts over $10K Call-Ups for Goods over $10K Call-Ups for Services over $10K Purchase Order Goods over $10K 9200 Purchase Requisition for Public Services and Procurement Canada (PSPC)
Sole Source/Directed under HC/PHAC delegation or PSPC’s mandatory tools Competitive under HC/PHAC delegation or PSPC’s mandatory tools Competitive or Sole-Source/Directed
Contract Request Form (CRF) signed by CCM X X X X X
Requirement Definition or Statement of Work Statement of Work Statement of Work X X X X
Evaluation Criteria X
Security Requirement Checklist (SRCL) signed by Security Contracting X X Mandatory, If installation is required X Mandatory, If installation is required X
Indigenous Procurement (Copy of Indigenous Directory (IBD) Screenshot of Results) X X X X X X
Sole Source Justification (SSJ) form signed by CCM X Sole Source/Directed Requirements Only If applicable

(include Appendix 1 – Treasury Board Questions for Sole Source)

Quote / Proposal Sole Source/Directed Requirements Only If applicable
Price Certification form signed by supplier X Sole Source/Directed Requirements Only
Professional Services – ADM or VP Approval Email If applicable If applicable If applicable If applicable
Travel Authorization Form If applicable If applicable If applicable If applicable If applicable If applicable
Former Public Servant (FPS) Certification signed by supplier X
PHAC Only – Former Public Servant – Branch head approval X
SOSA Exemption
  • Applicable for purchasing a commodity outside the SO, that is on a mandatory SO
  • Technical exceptions and Duty to accommodate exceptions are most common. The SO authority (typically PSPC) will need to approve.
Accessibility Form to be signed by client – Procurement Justification X

X Indicates the document is required for the QPP

Service Standards

A service standard is a public commitment to a measureable level of performance that clients can expect under normal circumstances.

Service standards are an important element of service management excellence; they help to clarify expectations for those involved in the procurement of goods and services. They also enable performance management and support client satisfaction.

Service standards provide valuable information to managers to properly plan to acquire goods and services in support of programs and operations.

It should be noted that detailed service standards provided to Treasury Board on behalf of Health Canada and the Public Health Agency of Canada, were recognized as a notable practice in this years (2014) UNAF assessment.

These procurement service standards are subject to the receipt of a Quality Procurement Package (including finalized high-quality documents) and third party dependencies. The procurement service standards do not include consultation time for the development of client documents. It should be noted that timelines do not include the time required to complete the security process or address Comprehensive Land Claim Agreements. Also, requests requiring to be processed within shortened timelines (i.e. urgent unpredictable requirements) directly impact on the processing of other requests. Taking these factors into account, the Department/Agency target has been set and monitored toward the achievement of meeting timelines on an combined/aggregated basis between 70% to 85% for all procurement requests received.

Average procurement lead time increases at year-end (requests received from XXX to XXX).

Contract Type Procurement type Contract Requisition required Delegated Signing

Authority

Time required

(Calculated in working days, excluding statutory holidays)

Competitive Process (where applicable TC, OB or ACAN) Non-Competitive Process (TN)
942/CS/TT Call-ups Against a Standing Offer

(excluding IT goods) (942, CS, TT) < $10K

No CCM 7 7
942/CS/TT Call-ups Against a Standing Offer

(excluding IT Goods) (942, CS, TT) > $10K+

Yes PG 28 28
942 Call-ups Against a Standing Offer

(all IT) (all values $)

Yes

(except under $10K)

PG 28 28
TH Calls-ups Against a Temporary Help Standing Offer

(all values $)

No CCM 7 7
9200 PWGSC Purchase Requisition Yes (all values) PW 14 14
MOA/ILA Memorandum of Agreement (MOA) /

Inter-departmental Letter of Agreement (ILA)

No CCM 21 21
PO PO (Goods – Non-IT) < $10K No CCM 14 7
PO PO (Goods – Non-IT) > $10K+ Yes PG 14 7
PO PO (Goods IT) ($0.0 - $25K) Yes (all values) PG 21 14
PS1 PS1 (Services) ($10K +) Yes (all values) PG TC = 70 TN = 30
PS1 PS1 (Services) Open Bidding Requirements (OB) Yes (all values) PG 105 N/A
PS1 PS1 (Services) Open Bidding Requirements (ACAN) Yes (all values) PG 63 N/A
SAC Supply Arrangement Contract

Services & Construction (all values $) (i.e. PASS; PS Online; TBIPS and TSPS)

Yes (all values) PG 77 30
SAC Supply Arrangement Contract

Goods only (which includes IT) (all values $)

Yes (all values) PG 21 14
LPO Local Purchase Order ($0.0 – $5K) No CCM 7 7
PS2 Short Form Contracts ($0.0 – $10K) No CCM 7 7


Mysource pages linked:

Required Documents for Contract Initiation (hc-sc.gc.ca)