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<big><big>'''For best results please view this page on a desktop browser'''</big></big>
=='''<big><big><big>The Surge Team</big></big></big>'''==
=='''<big><big><big>The Surge Team</big></big></big>'''==
==<div id="How We Can Help">'''<big><big>How We Can Help</big></big>'''==
==<div id="How We Can Help">'''<big><big>How We Can Help</big></big>'''==
<big><big>'''We meet our partners where they're at''' - whether it's collaborating on a project from day one or helping push a file over the finish line.</big></big>
<big><big>'''We meet our partners where they're at''' - whether it's collaborating on a project from day one or helping push a file over the finish line.</big></big>
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|style=min-width:250px; max-width:400px|<big><big>'''Problem Definition'''</big></big>
<big>Ensuring everyone has a common understanding of the issue supported by brainstorming, consultation, and research</big>
|[[File:9-12_purple_question_mark.png|frameless|upright=0.5]]
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|style=min-width:250px; max-width:400px|<big><big>'''Options Development'''</big></big>
<big>Collaboratively identifying a range of workable solutions that are grounded in evidence, critical analysis, and creativity</big>
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|style=min-width:250px; max-width:400px|<big><big>'''Next Steps & Reflections'''</big></big>
<big>Offering support to put ideas into effect, and capturing lessons learned to be applied to future work</big>
|[[File:6-9_brain.png|frameless|upright=0.5]]
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|style=min-width:250px; max-width:400px|<big><big>'''Engagement & Briefing'''</big></big>
<big>Validating possible solutions through engagement with stakeholders, and generating products that tell a compelling story</big>
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<big><big>'''We offer a range of policy services''', from research and analysis to engagement and facilitated sessions to synthesis and briefing documents for decision-makers.</big></big>
<big><big>'''We offer a range of policy services''', from research and analysis to engagement and facilitated sessions to synthesis and briefing documents for decision-makers.</big></big>
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|style="width:100px"|[[FILE:2.1book.svg]]
|style="width:150px"|<big><big>'''Research & Analysis'''</big></big>
|style="width:150px"|<big><big>'''Research & Analysis'''</big></big>
|Problem diagnosis, framing and definition; Environmental scans; Data collection, analysis, and synthesis; Conducting interviews and focus groups
|<big>Problem diagnosis, framing and definition; Environmental scans; Data collection, analysis, and synthesis; Conducting interviews and focus groups</big>
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|style="width:150px"|<big><big>'''Challenge Function'''</big></big>
|style="width:150px"|<big><big>'''Challenge Function'''</big></big>
|Soundboard for ideas; Providing strategic advice; Helping teams think through complex files and find clarity on how to manage the work (e.g., how to navigate through the system/process)
|<big>Soundboard for ideas; Providing strategic advice; Helping teams think through complex files and find clarity on how to manage the work (e.g., how to navigate through the system/process)</big>
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|style="width:150px"|<big><big>'''Building Capacity'''</big></big>
|style="width:150px"|<big><big>'''Building Capacity'''</big></big>
|Team learning through projects; Lessons Learned facilitation; Skills-oriented workshops
|<big>Team learning through projects; Lessons Learned facilitation; Skills-oriented workshops</big>
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|style="width:150px"|<big><big>'''Engagement & Facilitation'''</big></big>
|style="width:150px"|<big><big>'''Engagement & Facilitation'''</big></big>
|Convening groups to tackle shared files and common problems; Designing engagement strategies; Planning and hosting engagement sessions; Strengthening horizontal collaboration; Driving groups towards agreement on next steps
|<big>Convening groups to tackle shared files and common problems; Designing engagement strategies; Planning and hosting engagement sessions; Strengthening horizontal collaboration; Driving groups towards agreement on next steps </big>
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|style="width:150px"|<big><big>'''Synthesis & Briefing'''</big></big>
|style="width:150px"|<big><big>'''Synthesis & Briefing'''</big></big>
|Decks; Placemats; Dashboards; Policy reports; What We Heard reports; Supporting the drafting of key policy and decision documents (e.g., Memorandum to Cabinet, medium-term planning, performance measurement frameworks)
|<big>Decks; Placemats; Dashboards; Policy reports; What We Heard reports; Supporting the drafting of key policy and decision documents (e.g., Memorandum to Cabinet, medium-term planning, performance measurement frameworks)</big>
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==<div id="How We Work"><big><big>'''How We Work'''</big></big> ==
==<div id="How We Work"><big><big>'''How We Work'''</big></big> ==
<big><big>Our approach is '''most effective with engaged and collaborative partners''': we use regular touchpoints throughout the project to build off your expertise and respond to your needs.</big></big>
<big><big>Our approach is '''most effective with engaged and collaborative partners''': we use regular touchpoints throughout the project to build off your expertise and respond to your needs.</big></big>
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|style="width:400px"|[[File:04_bullseye.png|frameless|center|upright=0.3]]
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|style=text-align:center;background:#fcf1d7|<big><big>'''Discuss'''</big></big>
|style=text-align:center;background:#9ad4d6|<big><big>'''Design a Plan'''</big></big>
|style=text-align:center;background:#4e3f78;color:#FFFFFF|<big><big>'''Develop and Deliver'''</big></big>
|style=text-align:center;background:#627dd0;color:#FFFFFF|<big><big>'''Conclude'''</big></big>
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|style=text-align:left;background:#fefaf0|<big>- '''Explain''' our service model <br>- '''Learn''' about your needs <br>- '''Discuss''' objectives, scope, and timelines <br>- '''Develop a proposal'''</big>
|style=text-align:left;background:#cdeaeb|<big>- '''Discuss''' specific deliverables and identify key stakeholders <br>- '''Determine''' roles and responsibilities <br>- '''Agree''' on timelines <br>- '''Draft a Memorandum of Understanding'''</big>
|style=text-align:left;background:#ccc5e1|<big>- '''Evaluate''' progress and incorporate feedback into product(s) <br>- '''Revise''' deliverables, scope, and timelines as needed to meet objectives</big>
|style=text-align:left;background:#d2daf2|<big>- '''Close out''' deliverables <br>- '''Discuss''' project transition period <br>- '''Share lessons learned''' to promote continuous learning</big>
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<big><big>As a team, '''we work in a series of short sprints and deep dives''' to improve the quality of products. Our work is '''iterative''' and '''collaborative''', learning equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. '''Our projects are often non-linear''', redefining problem statements and generating more research as we move forward and change course as needed.</big></big>
<big><big>As a team, '''we work in a series of short sprints and deep dives''' to improve the quality of products. Our work is '''iterative''' and '''collaborative''', learning equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. '''Our projects are often non-linear''', redefining problem statements and generating more research as we move forward and change course as needed.</big></big>
[[File:Approaching work.png|left|frameless|upright=3]]
[[File:Approaching work.png|center|frameless|upright=3]]
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=='''<big>Who We've Helped</big>'''==
=='''<big>Who We've Helped</big>'''==
<big><big>Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned from them, on our [https://gcxgce.sharepoint.com/teams/1000611 GCXchange site].</big></big>
<big><big>Our projects touch on many policy areas, including public administration and machinery of government, Indigenous relations, national security, social policy, and innovation, among others. </big></big>
[[File:SurgeServicesByDeliverable2.png|center|frame|Center|The Surge Team contributes to learning, innovation and policy priorities across the Government of Canada. Our partners' desired outcome dictates the deliverable(s) we work towards.]]
==='''<big>Examples of Projects:</big>'''===
==='''<big>Examples of Projects:</big>'''===
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|[[File:ProjectPlanning.png|alt=An image of a calendar and a checklist signifying project planning|center|frameless]]
|style=background:#358083|[[File:3.1calendar.svg|center|frameless|upright=0.5]]
|'''<big>Online Transition Planner and Checklist: A tool to support Government transition</big>'''
|style=background:#cdeaeb|<big>'''Online Transition Planner and Checklist: A tool to support Government transition</big>'''
''<big>Partnership with the Privy Council Office</big>''
''<big>Partnership with the Privy Council Office</big>''
Provided an enterprise-wide view of transition activities for the Privy Council Office
Provided an enterprise-wide view of transition activities for the Privy Council Office
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|style=background:#627DD0|[[File:3.2bubble.svg|center|frameless|upright=0.5]]
|style=background:#d2daf2|'''<big>Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
|[[File:SpeakingBubble.png|alt=Speech bubble signifying conversation and facilitation|frameless|center]]
|'''<big>Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
''<big>Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioural Insights Team</big>''
''<big>Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioural Insights Team</big>''
Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges
Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges
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|style=background:#4e3f78|[[File:3.3book.svg|center|frameless|upright=0.5]]
|style=background:#ccc5e1|'''<big>Reconciliation Primer: Policy Brief and Learning Tool</big>'''
|[[File:OpenBook.png|alt=Open book signifying storytelling, narrative building, and briefing|center|frameless|97x97px]]
|'''<big>Reconciliation Primer: Policy Brief and Learning Tool</big>'''
''<big>Partnership with Health Canada</big>''
''<big>Partnership with Health Canada</big>''
Content contributed to the app [https://www.csps-efpc.gc.ca/tools/apps/ils/index-eng.aspx Reconciliation: A Starting Point]
Content contributed to the app [https://www.csps-efpc.gc.ca/tools/apps/ils/index-eng.aspx Reconciliation: A Starting Point]
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|style=background:#358083|[[File:3.4table.svg|center|frameless|upright=0.5]]
|style=background:#cdeaeb|'''<big>Modern Public Engagement: Facilitated Discussions and Engagement Framework Development</big>'''
|[[File:Two People Sitting at Table.png|alt=Two people sitting at a table discussing, signifying public engagement|frameless|123x123px|center]]
|'''<big>Modern Public Engagement: Facilitated Discussions and Engagement Framework Development</big>'''
''<big>Partnership with Transport Canada</big>''
''<big>Partnership with Transport Canada</big>''
Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices
Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices
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|style=background:#627DD0|[[File:3.5plume.svg|center|frameless|upright=0.5]]
|style=background:#d2daf2|'''<big>Memorandum to Cabinet Process</big>'''
''<big>Partnership with Employment and Social Development Canada</big>''
Research and Analysis to support pre-drafting process (how to tell a good story through an MC)
Strategic advice and Surge capacity for coordinating a horizontal MC
Curated tools and resources to support drafting process
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|style=background:#4e3f78|[[File:3.6flow.svg|center|frameless|upright=0.5]]
|style=background:#ccc5e1|'''<big>Renewed Horizontal Performance Measurement Framework</big>'''
''<big>Partnership with Employment and Social Development Canada</big>''
Engagement of 12 federal organizations to identify practices for more consistent and meaningful performance measurement
Stock-take of data and briefing materials to support the adoption of a new logic model
Development of practices for viable disaggregated data collection and reporting
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==='''<big>Testimonials:</big>'''===
==='''<big>Testimonials:</big>'''===
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|<big><big>"...the most '''organized, helpful, and engaged''' capacity-building partners we've ever had"</big> <br> ~ Policy Community Partnership Office & Privy Council Officem </big>
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|<big><big>"Love the expertise you provided, with '''customized support''' to make this work easier."</big> <br> ~ Employment and Social Development Canada </big>
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|<big><big>"...impressed by the '''efficiency, organization, and professionalism'''."</big> <br> ~ Environment and Climate Change Canada </big><br>
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|<big><big>"This is '''very''' good work, especially given how little you've been given to work with."</big> <br> ~ Department of National Defence </big>
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|<big><big>"There are a few [exercises] that have stood out over the course of my career, and this is '''one of the high flyers'''."</big> <br> ~ Employment and Social Development Canada </big>
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|<big><big>"...the '''most concise, comprehensive, and visually appealing''' summary of Crown-Indigenous relations I've come across."</big> <br> ~ Environment and Climate Change Canada </big>
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|<big><big>"...a '''strong proposal''' in such '''short time'''."</big> <br> ~ Privy Council Office </big>
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==<div id="FAQ">'''<big><big>FAQ</big></big>'''==
==<div id="FAQ">'''<big><big>FAQ</big></big>'''==
==<div id="Contact">'''<big><big>Contact Us</big></big>'''==
==<div id="Contact">'''<big><big>Contact Us</big></big>'''==
<big>If you are interested in working with us or want to learn more about what we do reach out to us at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site].</big>
<big><big>If you are interested in working with us or want to learn more about what we do reach out to us at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site].</big></big>
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